General user conditions in a gymIt is the duty of the users of the centre to pay their fees on time. However, in order to make sure they comply, we first need to look at their rights. Only in this way will we be in a position to act from a considered and appropriate perspective. Why do we need to specify the user terms and conditions? Simply because the absence of these is the main argument of non-payers. They can easily say that they have not paid their fees because we have not provided them with the services they are paying for.
Qualified instructorsMachine-based sports activity is very effective, but there are some risks for beginners. That is why it is essential that there is an instructor to supervise that the exercises are being done with a good technique. Otherwise, we would not be able to present the concept of fees as “Gym + instructor”, for example. On the other hand, instructors must be qualified. This means that they have a university degree or a specific qualification to prove that they are qualified. Many centres rely on class teachers to monitor the gym.
Machines in good conditionThe machines in a gym tend to break down from time to time due to their use and the heavy weight they support. This tends to happen more often on those used for the lower body or those with pulleys. It is therefore extremely important to keep them in good condition so that does not become an argument for customer defaults. By itself, a machine being out of order is not a reason to default. However, having several machines in this state implies poor training conditions. This is why many centres choose to have several machines of the same type, so that inevitable breakages do not affect users’ routines.
Reasonable hours and conditionsThis problem emerged relatively recently due to the coronavirus pandemic. With COVID-19 restrictions, sports centres have been forced to impose a maximum capacity. Many choose to therefore distribute their time in time slots of usually one and a half hours. Could this be grounds to default? Obviously not, as the terms of the contract remain unchanged. However, the time spent in our facilities does change. By this, we mean that a customer who previously spent 3 hours at the centre could apply for a discount on their fee. This does not mean, however, that the law recognises the right.
Cases where a user must get back on track with paymentsAs gym managers, we must demand the same obligations from our users as we do from ourselves. In these situations, it is important to have some flexibility in order to avoid losing users and the knock-on effect that would ensue. It is therefore best to know when it is appropriate to claim payments and when it is better to wait. Firstly, payments have to be made on the agreed day. Generally, this coincides with the same day in the months following the member signing the contract. With this in mind, it would not be correct to claim it before the end of the month, as this would be a more than reasonable deadline. Concern should arise when the next month begins. During the first week, it would be appropriate to give a verbal warning in a friendly manner. To do this, you should first ask if they are satisfied with the facilities and service they are receiving. The aim is to find out whether they feel that the money invested in our sports centre is worthwhile. If the verbal notice has no effect within one week, it is up to us to produce a written notice. There are three main types available:
- By post
- By email or mobile phone
- In person, either under summons or not